LEGAL, DATA PROTECTION, COMPLIANCE

Below you will find the most important documents for download:

Privacy Declaration of Raisin Bank AG

Raisin Bank customer information relating to data protection

Raisin Bank takes the protection of your personal data very seriously and adheres strictly to the rules of data protection. Personal data provided to us in the course of contacting you on this website will be used for the purpose of processing your contact. Under no circumstances will this data be passed on to third parties.

In the following text/link, we give you an overview of the data that is collected in the course of data exchange with you via this website.

As part of the communication about our advertising offer, we automatically store on our servers some of the information usually transmitted by the browser, insofar as your browser provides this. This data cannot be directly assigned to specific or identifiable persons. This data is not merged with other data sources.

When you visit our website, we may use cookies, which are small text files placed on your computer and stored by your browser. They serve to make our offer user-friendly, effective and secure. Passwords are not stored in cookies. Most of the cookies we use are so-called “session cookies”. They are automatically reset at the end of your visit as soon as you log out. If you end the session by closing your browser, the cookie remains for a while and is either overwritten or deleted by the client. Our cookies do not damage your computer and do not contain viruses.

Raisin Bank AG

Niedenau 61-63

60325 Frankfurt am Main

E-Mail:datenschutz@raisin.bank

The responsible governmental authority:

Der Hessische Datenschutzbeauftragte

Postfach 3163

65021 Wiesbaden

E-Mail:poststelle@datenschutz.hessen.de

Telefon: +49 611 1408 – 0

Website:https://datenschutz.hessen.de/

Not satisfied with one of our services? Please e-mail us at service@raisin.ie and we will contact you as soon as possible.

Raisin Bank is a member of the “Entschädigungseinrichtung deutscher Banken GmbH”.

The protection afforded by this statutory deposit guarantee amounts to up to € 100,000 per depositor and credit institution.

In special cases, up to € 500,000 are protected. Further information can be found in the document “Information sheet for depositors” linked above.

This website uses the web analysis service Crazy Egg of Crazy Egg Inc. (“Crazy Egg”) to collect statistical data about the use of our website. Using Crazy Egg technologies, visitor information is collected and transmitted to the Crazy Egg servers. The technology makes it possible, with the help of cookies, to collect, analyse and visualise the user’s activities during a visit to our website. However, Crazy Egg does not store your personal data such as your name, address or telephone number, nor does it share the information it collects with third parties. By using this website, you consent to Crazy Egg processing the information collected about you in the manner and for the purposes set out above. You can object to the collection and storage of data by Crazy Egg at any time by changing the related settings in your browser. You will find instructions on how to do this under this link.

This website uses the so-called Facebook pixel of the social network Facebook (Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA). When you visit our website, Facebook Pixel establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited this page with your IP address. This allows Facebook to associate visiting our pages with your user account. We may use the information obtained in this way to display Facebook Ads or for tracking purposes. You can find more information about this in Facebook’s Privacy Policy. By using our website, you consent to Facebook processing the information we collect about you in the manner and for the purposes described above. If you do not wish us to collect such data, you can deactivate it here.

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, if IP anonymisation is activated on this website, your IP address will be truncated by Google in advance within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA where it will be shortened. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services to website operators relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and can prevent Google from processing this data by downloading and installing the browser plug-in available under this link. You can prevent Google Analytics from collecting this data by clicking on this link. An opt-out cookie is set to prevent your data from being collected in the future when you visit this website.

To improve the user experience on our website, we use the Hotjar software (http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). The use of Hotjar allows us to measure and evaluate user behaviour (mouse movements, clicks, scroll height, etc.) on our website. In order to collect data, Hotjar uses cookies on user devices and may store user data such as browser information, operating system, time spent on the site, etc. Hotjar may also use cookies to collect information from other users. You can find out more about data processing by Hotjar here.

To improve the usability of our website, we use the Inspectlet software. Inspectlet allows us to monitor user behavior (mouse movements, clicks, scrolling, etc.) on our web pages. In order to collect information, Inspectlet uses cookies on users’ devices and ma store user information such as browser information, operating system, time on the website, etc. Inspectlet may use cookies to collect information from users. However, it does not collect any personally identifiable information, nor does it share the information with third parties. For more information about Inspectlet’s data processing, click here. If you do not want Inspectlet to collect this information, you can disable it here.

For direct interaction with visitors to our website via chat, we use a communication tool from Intercom R&D (Stephens Court, 18-21 Saint Stephens Green, Dublin 2, Ireland). When using the chat function on our website, no personal visitor data is automatically collected or transmitted to Intercom. If the visitor leaves his/her email address, this will be stored by Intercom and may be used in accordance with Intercom’s privacy policy. Intercom’s privacy policy can be viewed here.

This website uses LinkedIn Conversion Tracking. This uses the so-called LinkedIn Insight tag, a simple Javascript code that is placed on our website. This tag stores a cookie in the web browser of visitors to our website. LinkedIn also provides us with aggregated and anonymous reports of ad activity and information about how you interact with our site. The LinkedIn Insight tag enables us to collect metadata such as IP address, timestamps and events (e.g. pages visited). All data is encrypted. The LinkedIn browser cookie is stored in your browser until the cookie is deleted or expires (the cookie is valid for six months from the time the user’s browser last loaded the Insight tag). By using our website, you consent to the processing of data about you in the manner and for the purposes set out above. You may opt-out of LinkedIn’s analysis of your usage patterns and its display of interest-based recommendations by clicking on the “Opt-out from LinkedIn” (for LinkedIn members) or “Opt-out” (for other users) button below this link.

This website uses technology from Outbrain Inc. (“Outbrain”, 39 W 13th Street New York, NY 10011 USA). This makes it possible to specifically address those Internet users with advertising on the websites of our partners who have already shown interest in our offers or have collected data about them. The technology depends on a cookie-based analysis of user behavior on an anonymous basis and does not track or collect any personally identifiable information. Outbrain collects so-called UUIDs using cookies and additionally collects the following user information: IP address (anonymized according to industry standards); device type, browser type, operating system, pages visited; time of visit and referring URL(s). Outbrain does not combine user information with the profile of a UUID. This advertising appears only on Outbrain ad spaces, either on Outbrain Engage ad spaces or on the Outbrain Extended Network. The purpose and scope of the data collection and the further processing and use of the data by Outbrain as well as your related rights and privacy settings can be found in Outbrain’s Privacy Policy: https://www.outbrain.com/legal/privacy. If you do not want interest-related advertising to be displayed to you, you can deactivate this function here.

The tracking of Ad Up, a technology and service provider of Axel Springer Teaser Ad GmbH (Axel-Springer-Straße 65, 10969 Berlin), is integrated on our website. Through the collection of anonymous and/or pseudonymous data, Ad Up can subsequently display advertisements for a certain period of time on websites in an interest-friendly manner. Ad Up uses cookies to provide advertisers with conversion tracking to determine the effectiveness of their ads and keywords. The legal basis is Art. 6 Para. 1 S. 1 f DSGVO, namely the pursuit of our business purposes, which is the targeted advertising of our services. For more information on data protection at Axel Springer Teaser Ad GmbH, please visit https://www.adup-tech.com/datenschutz/. Using the “Activate Opt-Out-Cookie” button available there, you can also set an Opt-Out-Cookie in your browser and thus deactivate Ad Up in this browser.

This website continues to use Google’s online marketing tool Campaign Manager. Campaign Manager uses cookies to serve ads relevant to users, to improve campaign performance reports, and to prevent a user from seeing the same ads more than once. Google uses a cookie ID to track which ads appear in which browser, thereby preventing them from appearing more than once. In addition, Campaign Manager can use cookie IDs to collect conversions related to ad requests. This is the case, for example, when a user sees a Campaign Manager ad and later visits the advertiser’s website with the same browser and buys something there. According to Google, Campaign Manager cookies do not contain any personally identifiable information.

Because of the marketing tools used, your browser automatically connects directly to Google’s server. We have no influence on the extent and further use of the data collected by Google through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of Campaign Manager, Google receives the information that you have visited a certain part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible for the provider to find out and store your IP address.

In addition, the Campaign Manager (DoubleClick Floodlight) cookies used enable us to understand whether you are performing any actions on our website after you have accessed or clicked on one of our display/video ads on Google or another platform via Campaign Manager (conversion tracking). Campaign Manager uses this cookie to understand the content that you have interacted with on our websites in order to send you targeted advertisements later.

You can prevent participation in this tracking process in a number of ways:a) by setting your browser software accordingly, in particular by suppressing third party cookies to prevent you from receiving advertisements from third parties;b) by disabling conversion tracking cookies by setting your browser to block cookies from the googleadservices.com domain, https://www.google.de/settings/ads, whereby this setting is deleted if you delete your cookies;c) by disabling the interest-based ads of the providers that are part of the “About Ads” self-regulatory campaign via the linkhttp://www.aboutads.info/choices, whereby this setting will be deleted if you delete your cookies;d) by permanently disabling it in your Firefox, Internet Explorer or Google Chrome browsers at the http://www.google.com/settings/ads/plugin link;e) and by means of the corresponding cookie setting in your browser: If you do not wish cookies to be used to collect data, please deactivate the saving of cookies in the appropriate setting in your browser. You can also delete existing cookies there. Please be aware that if you do so,  you may not be able to use all functions of this offer to their full extent.

In addition, you can prevent Google from collecting data generated by cookies about your use of websites as well as the processing of this data by Google, by downloading and installing the browser plug-in available at https://support.google.com/adsense/answer/142293?hl=en under “Display settings”, “Extension for Campaign Manager deactivation”.

For more information about the Google Marketing Platform, please visit https://marketingplatform.google.com/about/and for Google’s general privacy policy, visit https://policies.google.com/privacy/. Alternatively, you can visit the Network Advertising Initiative (NAI) website athttps://www.networkadvertising.org/. Please be aware that Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Legal basis: Art. 6 (1) a DSGVO